FAQ
Common Questions
Clear answers about benefits support, privacy, and next steps.
Billing
Can I cancel?
Yes. Cancel anytime. Refunds apply if canceled within 72 hours.
What is the refund policy?
Cancel within 72 hours: 100% refund with no uploads, 50% refund with uploads. After 72 hours: no refund.
Evidence
What evidence do I need?
Diagnosis, in-service event/exposure, and nexus or continuity evidence.
Can I upload documents?
Yes. Pro DIY includes document upload and scan. Client support includes uploads.
Getting Started
How do I start?
Create a DIY account or become a client, then complete the intake and checklist.
Do you guarantee outcomes?
No. We provide organization and education, not legal guarantees.
Privacy
How is my data protected?
We use encrypted storage, audit logs, and role-based access controls.
Support
Can I switch from DIY to full client support?
Yes. You can upgrade anytime from your DIY dashboard.
Tools
What does the rating chart show?
Condition-by-condition CFR criteria with percentage breakdowns.
How does the rating calculator work?
It uses VA math to combine ratings and rounds to the nearest 10.